Shipping policy

Shipping Policy

Effective date: June 23, 2026
Store: Zenvy Toys (zenvytoys.store)

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1. Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Destinations

We ship worldwide. If your country is not available at checkout, contact us and we'll do our best to assist.

3. Delivery Times

Delivery times are estimates and may vary depending on your location and carrier:

Delays may occur due to customs clearance, peak seasons, or carrier issues. These are outside our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. We may offer free shipping on selected orders or promotions.

5. Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use it to monitor your shipment status.

6. Customs & Duties

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total.

7. Lost or Delayed Packages

If your package has not arrived within the estimated timeframe, contact us at zenvytoys@gmail.com. We will investigate and, if confirmed lost, offer a replacement or refund.

8. Wrong Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

9. Contact

Questions about your shipment? Reach us at: zenvytoys@gmail.com